Payments from Customers

See Payments from Customers ⛭


Need to know

Users can:

  • Directly receive Card and ACH payments.

  • Record other types of payment, i.e. Checks.

Both of the above are recorded as a 'Payment' Document in Salesorder which enables users to:

  • Record the payment method & amount of payment received.

  • Link the payment to an Invoice or Credit Note.

  • Track and apply the balances of any unused credit or payments.

  • Allocate part or all of the balance from Credit Notes.

  • Add and post discounts.

  • Add and post charges.

Unused Payments ⛭

You can configure your system to automatically create a Credit Note on the Customer's Accounts Receivable balance.

To do this go to:

Setup>Configuration>Accounts>General>Create Credit Note for Unused Payment and check the box.

Depositing Payments

When undeposited Payments are deposited to the Bank the Payment Document cannot be edited.

  • If the payment went directly to a bank account, select 'Deposit to' and select the appropriate bank.

  • If the payment method is a check, the Reference will be the check number. By default, the payment is sent to the Non-Deposited Funds Account.

  • If the Payment was paid into the Non-Deposited funds account and only later deposited into a Bank Account, then the Payment cannot be edited. An error message will show if you try to edit the Payment.

  • When you click on the 'Deposit' link in the error, it will take you to the Deposit Document on which the Payment is recorded.

Recording Payments

You can record a Payment from the Customer Master or from a Sales Invoice.

  • Customer>Receive Payment for unused payment or selected Sales Invoices.

  • Sales Invoice>Receive Payment on the respective Sales Invoice.

  1. In the Date field, enter the date of the payment when it was received, not when deposited into the Bank.

  2. In the Amount Paid field, enter the actual amount received. This field is pre-populated with the total outstanding amount owed on all open Invoices.

  3. At the bottom, select the invoices to be paid, by ticking the 'Select' checkbox next to each invoice. The associated 'Amount to Credit' and 'Amount to Pay' fields become editable.

  4. In the column ‘Amount to Pay’ enter the amount paid against the Invoice if it is different from the pre-populated amount.

  5. Click on the 'Allocate Credit' tab. The currently available Customer Credit Notes will display. Click the 'Select' checkbox to make the 'Amount to Allocate' field editable. Enter the amount of Credit you wish to allocate.

  6. To allocate the credit to the Invoice, go back to the Invoices tab and enter the $100 credit in the 'Amount to Credit' field.

  7. Select the 'Payment Method' tab. From the Payment Method dropdown select the applicable option.

Note: If an overpayment was made, that credit will be added to an ‘Unused Payment’ field.

Payment from Customers Fields/Columns

Top Block Fields


Ref #

A reference number auto-assigned. See Working with Reference Numbers (Ref #)

Received from

The Customer who made the Payment


The date will automatically be populated with the current date. Note: If the date you received payment is not the current date, you should enter the corresponding date

Customer Balance

The amount the Customer owes you. It is the current balance in the Accounts Receivable Ledger (Sales Ledger). If the field contains an amount preceded with a minus sign, this signifies that you owe the customer that amount


Once set, the currency cannot be changed and transactions will only be in the selected currency. See Currencies

Exchange Rate

The Currency Exchange Rate. For more information see Currencies.

Payment and Credit Block Fields:


Amount Paid

Enter the amount the Customer has paid. This amount will automatically be added to the balance in the 'Unused Payment' field on the Invoices tab which will be adjusted when payment allocations are done.

Available Credit

This amount is the total of any outstanding Credit Notes. When you allocate credit to an invoice, this field will be adjusted accordingly.

Bottom Block - Tab one: Invoices


Unused Payment

Initially, this field will have the same value as the ‘Amount Paid’ field above. As payments to invoices are allocated, this amount will decrease accordingly

Unused Credit

Initially, this field will indicate any credit that is available. As credit is allocated to invoices, this amount will change accordingly. If not all the credit is used, this field will retain the residual value for future allocation to new invoices

Select Column

The first column - A tickbox to select the Invoices to which you want to apply a payment or credit

Date Column

The Due Date of the Sales Invoice(s)

Ref # Column

The unique ID of the Sales Invoice

A/C Memo Column

See Working with A/C Memos

Original Amount Column

The original balance on the Sales Invoice

Balance Due Column

The outstanding balance on the Sales Invoice

Amount to Credit Column

Enter the amount to be credited. You can only apply a value that is the same or less than the amount in the Unused Credit field. Note: To edit the value in this field, first tick the Select box at the beginning of the row you wish to edit

Amount to Pay Column

Enter the amount to be paid. You can only apply a value that is the same or less than the amount in the Unused Payment field. Note: To edit the value in this field, first tick the Select box at the beginning of the row you wish to edit

Bottom Block - Tab two: Allocate Credit


Select Column

Check this box to select a Credit Note from which you want to allocate credit

Date Column

The date the Credit note was raised (created)

Ref # Column

The Unique ID of the Credit Note

Original Credit Column

The original balance on this Credit Note

Credit Available Column

The outstanding balance on this Credit Note

Amount to Allocate Column

Enter the amount of credit you want to allocate from this Credit Note. Note:

To edit the value in this field, first, tick the Select box at the beginning of the row you wish to edit

Bottom Block - Tab two: Payment Method

The fields on this tab are used to record details about the payment. For information on entering payment details see Entering Payment Details.


Payment Method

From the dropdown box select the applicable method used by the Customer to make payment

Payment Processor

The Payment Processor to be used for this Payment

Process Status

The status of the Payment Processing. This can be:




See Payment Processors


A unique reference or ID such as the check number or card transaction number. Filling in this field with the unique number that appears on your bank statement will make reconciliation of your bank account simpler

Deposit to

If this field is checked, then the amount paid will be recorded into the account you specify in the "To Account" field.

If this field is unchecked, the amount paid is recorded in the Non-Deposited Funds account, which can then be deposited into a Bank Account at a later time

To Account

Specify which account the amount has been paid into. Only use this when the amount has been paid directly into an account other than non deposited funds

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