helpwith.salesorder.com
  • Read me first
  • Start!
    • How to move forward
  • Video Index
  • Live in 5
    • Step 4: Solution Plan
      • Workflow Guides
    • Must read: Data Migration
      • Read First: ASIC and presets
      • Transaction Migration Primer
      • Migrate transactions
      • Migrate from Quickbooks
        • How to categorize Quickbooks 'Open' Purchase Orders
    • Step 5: Launch Sequence
      • T -6: System Settings
      • T -5: Baseline preparation
      • T -4: 'Open' transactions
      • T -3: Trial balance
      • T -2: Set Stock levels
      • T -1: User testing / Dry run
  • Customer references?
  • Common Actions
  • Company
    • Workers and Users
      • Add new User login
      • Owners
  • Organizer
    • Memo
    • Contacts
    • Calendar
    • Email
    • Attachments and Linking
  • Expenses/Timesheets
    • Expense Claims
      • Mileage Claims
    • Timesheets
  • Sales Forecasting
  • Sales
    • Leads
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    • Customers
      • Credit Controls
    • Jobs
    • Sales Quote
    • Sales Orders
      • Common Sales Tasks
        • Pre-Authorization/Pre-Payment with BASYS
      • Ordered Item History
      • Stock Allocation
      • Pick-Pack-Ship Process
      • Sales Order List
      • Drop Ship
      • Special Orders (Just in Time)
      • Discounts
      • Prepayment/Deposit
    • Cash Sales
    • Sales Invoices
    • Payments from Customers
      • Processing digital Payments
      • Apply Credit Automatically on Payments
    • Customer Credit Notes
    • Customer Refunds
    • Delivery Notes (a.k.a Packing List)
    • Customer Statements
    • Shipments
      • Pick List
    • RMA
    • Commission automation?
  • Purchasing
    • Suppliers
    • Purchase Quotes
    • Purchase Orders
    • Cash Purchases
    • Item Receipts
    • Bills (Purchase Invoices)
    • Payments to Suppliers
    • Supplier Credit Notes
    • Supplier Refunds
    • PO Generator by Item
    • PO Generator by Order
  • Inventory Forecasting
    • Inventoro
  • Products/Services
    • Items - which ones?
      • Preferred Suppliers
      • Stock Items (SKUs)
      • Stock Assemblies
      • Kits
      • Non Stock Items
      • Group Item
      • 'Calculation' Items
      • Service Item
      • Matrix Item
    • Sites
    • Stock Adjustment
    • Stock Manager
    • Stock Locations
    • Categories, Tags and Attributes
      • Categories
      • Tags
      • Attributes
    • Images on Items
    • Item Extra Info
    • Price Levels
    • Price Lists
    • Advanced Price Lists
  • Banking
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    • Credit Cards
    • Money In and Out
  • Accounting
    • Accounting Periods
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      • Sales Tax
        • US Tax Codes
      • Tax Authorities
        • Working with HMRC (UK Specific)
      • Tax Codes
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      • Item Tax Options
      • VAT Returns
    • Currencies
    • General Journals
    • Memorized Transactions
    • Reverse Transactions
  • WMS: Warehouse Management
    • Stock View
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    • Goods Out
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    • Pallets
    • Kits and Assemblies
    • Stock Actions
    • Stock Count
    • Locations
    • History
    • Admin
    • Config
    • Barcode Scanner App ⛭
    • Multipacks
    • Overship Tolerance
    • Expiry Date
  • WMS Setup
  • Third-party logistics (3PL)?
  • Shipping
    • FedEx Manager Integration
    • UPS WorldShip Integration
  • Reports
    • Classifications
    • Report Mailer
    • Email Reports on Schedule
    • Accounting Periods
  • Setup
    • Roles
    • Email templates
    • Payment Processors
      • Basys: low fees, VIP service
      • Authorize.net
      • Cybersource
      • PayPal
      • USAePAy
      • Paragon (PAYA)
    • Configuration
      • Company ⛭
      • Memo ⛭
      • Ref # ⛭
      • Leads ⛭
      • Prospects ⛭
      • Customers ⛭
      • Credit Controls⛭
      • Jobs ⛭
      • Sales Quote ⛭
      • Sales Order ⛭
      • Sales Invoice ⛭
      • Customer Credit Note ⛭
      • Cash Sale ⛭
      • Statements ⛭
      • Shipment ⛭
      • Customer Refund ⛭
      • Delivery Notes ⛭
      • RMA ⛭
      • Pick List ⛭
      • Supplier ⛭
      • Purchase Quote ⛭
      • Purchase Order ⛭
      • Item Receipt ⛭
      • Cash Purchase ⛭
      • Bills ⛭
      • Payment to Suppliers ⛭
      • Supplier Credit Notes ⛭
      • Supplier Refunds ⛭
      • 1099 Categories ⛭
      • Kit ⛭
      • Accounts ⛭
      • Accounting Periods ⛭
      • VAT ⛭
      • Email Accounts ⛭
        • OAuth for Outlook 365 ⛭
      • Company Security ⛭
        • Two Factor Authentication
      • Classifications ⛭
      • Document Templates ⛭
      • Shipping Carriers
      • Sales Invoice ⛭
      • Payments from Customers ⛭
      • Sales Opportunities ⛭
    • EasyPost ⛭
    • Shipstation ⛭
    • Web to Lead
    • Import data templates
    • Exporting Data
    • Your Account
  • Shopping Carts b2c
    • ⚠ Live Shopping Carts
    • Shopping Cart controls
    • Shopify ⛭
    • BigCommerce ⛭
    • Magento ⛭
    • Woocommerce ⛭
    • Prestashop ⛭
  • Trade Acceleration Portal 2.0
    • TAP Users
      • Customers
      • Sales Reps
      • Sales Teams
      • Administrators
        • Configure barcode order entry
        • Get your Inventory List from QuickBooks
    • TAP UX
      • Global Brand Style
      • Themes
      • Pages
      • Blocks
        • Group Start
        • Plain Text
        • Image
        • Hyperlink
        • Menu Matrix
        • Title
        • Custom HTML
        • Block Configurations
          • Pixels and Percentages
          • Flex Box Settings
            • Flex Wrap
            • Justify Content
            • Align Items
            • Column/Row Gap
            • Align Content
          • Background
          • Dimensions
          • Border
          • Slider & Carousel
          • Margin Padding
          • Overflow Settings
      • Content Management System (CMS)
  • Trade Acceleration Portal 1.0
    • Configure barcode order entry
    • Get your Inventory List from QuickBooks
  • Customization
  • Volume Automation
  • EDI
    • EDI integration via XML
  • REST API
  • Schema Documents
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On this page
  • Email templates - need to know
  • Setup Email template
  • Mail merge parameters (variables)

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  1. Setup

Email templates

Email templates - need to know

Search Variables? Use Ctrl-F and the field name to quickly locate and review the syntax.

Email templates save time and standardize formal communications. You can create and use email templates for sending every document type.

See Setup>Email Templates> for a List of templates and their associated Documents.

The quickest way to learn how to create a template is to edit an example from the List.

Setup Email template

Create a new template for the associated Document

Setup>Email Templates>New Template and choose the Document type.

Template Name

Free text

Description

Free Text

From

A variable i.e. ${company_from_email}

Reply To

A variable i.e. ${company_from_email}

Subject

Free text, including variables

Copy to

A variable i.e. ${company_from_email}

Plain text

Send as plain text, probably ‘Courier’

Mail merge parameters (variables)

Parameter name
Description

Customers and Suppliers

${title}

Main contact title

${first_name}

Main contact first name

${last_name}

Main contact last name

${customer_login_id}

Login ID for customer portal

${customer_password}

Login password for customer portal

${balance}

The account balance

Lead

${first_name}

Main contact first name

${last_name}

Main contact last name

Customer/Supplier Payment

${amount_paid}

The amount paid

${payment_date}

The payment date

${payment_details}

Invoice # and amount paid for each invoice

Documents (Sales Orders/Invoices/Bills etc)

${title}

Customer/Supplier title

${full_name}

Customer/Supplier full name

${first_name}

Customer/Supplier first name

${last_name}

Customer/Supplier last name

${due_date}

Due date

${issue_date}

Issue date

${required_date}

Required data

${balance}

Balance

${total}

Total

${ref_number}

Ref #

Customer Statement

${title}

Customer/Supplier title

${first_name}

Customer/Supplier first name

${last_name}

Customer/Supplier last name

${ref_number}

${start_date}

${end_date}

Timesheet

${week_of}

Week of date

Company Info (available to all templates)

${company_from_email}

Company from email

${company_name}

Company name

${company_legal_name}

Company legal name

${company_address1}

Company address line 1

${company_address2}

Company address line 2

${company_county}

Company address county

${company_town_city}

Company address town/city

${company_zip_code}

Company address zip/post code

${company_state}

Company address state

${company_country}

Company address country

${company_fax}

Company address fax

${company_phone}

Company phone number

${company_email}

Company email

${company_web}

Company website

${company_number}

Company number

Personal (Logged in Worker) Info (available to all templates)

${personal_email}

Logged in Worker email

${personal_first_name}

Logged in Worker first name

${personal_last_name}

Logged in Worker last name

${personal_job_title}

Logged in job title

${personal_office_tel}

Logged in Worker office telephone

${personal_mobile}

Logged in Worker mobile number

${personal_office}

Logged in Worker office name

${personal_team}

Logged in Worker team name

${@partnerRef} for ‘customer ref’ on docs

${@fieldname} - for any field on doc (found by looking at the source)

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Last updated 10 months ago

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