Email templates
Email templates - need to know
Email templates save time and standardize formal communications. You can create and use email templates for sending every document type.
See Setup>Email Templates> for a List of templates and their associated Documents.
The quickest way to learn how to create a template is to edit an example from the List.
Setup Email template
Create a new template for the associated Document
Setup>Email Templates>New Template and choose the Document type.
Template Name
Free text
Description
Free Text
From
A variable i.e. ${company_from_email}
Reply To
A variable i.e. ${company_from_email}
Subject
Free text, including variables
Copy to
A variable i.e. ${company_from_email}
Plain text
Send as plain text, probably ‘Courier’
Mail merge parameters (variables)
${title}
Main contact title
${first_name}
Main contact first name
${last_name}
Main contact last name
${customer_login_id}
Login ID for customer portal
${customer_password}
Login password for customer portal
${balance}
The account balance
${first_name}
Main contact first name
${last_name}
Main contact last name
${amount_paid}
The amount paid
${payment_date}
The payment date
${payment_details}
Invoice # and amount paid for each invoice
${title}
Customer/Supplier title
${full_name}
Customer/Supplier full name
${first_name}
Customer/Supplier first name
${last_name}
Customer/Supplier last name
${due_date}
Due date
${issue_date}
Issue date
${required_date}
Required data
${balance}
Balance
${total}
Total
${ref_number}
Ref #
${title}
Customer/Supplier title
${first_name}
Customer/Supplier first name
${last_name}
Customer/Supplier last name
${ref_number}
${start_date}
${end_date}
${week_of}
Week of date
${company_from_email}
Company from email
${company_name}
Company name
${company_legal_name}
Company legal name
${company_address1}
Company address line 1
${company_address2}
Company address line 2
${company_county}
Company address county
${company_town_city}
Company address town/city
${company_zip_code}
Company address zip/post code
${company_state}
Company address state
${company_country}
Company address country
${company_fax}
Company address fax
${company_phone}
Company phone number
${company_email}
Company email
${company_web}
Company website
${company_number}
Company number
${personal_email}
Logged in Worker email
${personal_first_name}
Logged in Worker first name
${personal_last_name}
Logged in Worker last name
${personal_job_title}
Logged in job title
${personal_office_tel}
Logged in Worker office telephone
${personal_mobile}
Logged in Worker mobile number
${personal_office}
Logged in Worker office name
${personal_team}
Logged in Worker team name
${@partnerRef} for ‘customer ref’ on docs
${@fieldname} - for any field on doc (found by looking at the source)
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