TAP - Trade Acceleration Portal
The TAP is a built-in, multi-functional self-service B2B ecommerce portal. It shares the same database as your Salesorder system and requires no integration.
The TAP has two key benefits:
Save at least $15K per annum in time and costs: Based upon 240 days in the working year, our research shows customer-facing workers in wholesalers spend 93 days or 40% of their time in a year answering customer calls and emails. At $20 an hour, that's over $15K per year wasted.
Reduce commission fees: If you trade on marketplaces you can save commission fees by diverting new customers acquired on the marketplace to your TAP.
Reduce card payment fees: We offer highly competitive fees for card and ACH transactions.
- No expensive or complex integrations - it's built into your system.
- Completely customizable
- Responsive and works on mobile devices
- Deploy multiple TAPs at no additional cost
- Send TAP links via email
- Embed TAPs on your web pages
- Add users, and access permissions
- Allow order capture by manual entry or barcode scanner.
The TAP is a B2B ecommerce 'portal' and can be configured for three specific purposes:
- 3.
To enable access for a Customer to the TAP, you must set a username and password on the Customer Master profile. When you save these settings the customer will receive an email notification. This will contain the credentials you set.
Customers>customer name>Profile>Customer Portal>Enable Shopping Cart (check this box), and 'Enable Shopping Cart'. See 'Grant a single customer access'.
You can bulk upload these settings using the customer or workers import template. See 'Bulk uploading Customer and Worker TAP credentials'.
In this mode, the following features are available to your customer.
- Secure login from mobile devices.
- Catalog view and search by category.
- Stock availability view (real-time)
- Place orders (enter manually or use a barcode scanner)
- Track orders and shipments. (real-time)
- View order history.
- View accounts receivable balance. (real-time)
- View invoices.
- View invoice history.
- Pay Invoices using ACH or Card.
- View payment history.
- View and accept Quotes.
- Configure customer user permissions e.g. order approvals.
- Register as a new customer.
You must set the 'Worker Type' to 'Sales Rep'.
Company>Workers>worker name>Worker Type = Sales Rep.
In this mode, the following features are available to your independent sales reps.
- Secure login from mobile devices.
- Catalog view and search by category.
- Stock availability view (real-time)
- Place orders (enter manually or use a barcode scanner)
- Track orders and shipments. (real-time)
- View order history.
- View invoices.
- View invoice history.
- Register as a new customer.
In this mode, the following features are available to your customer.
- Secure login from mobile devices.
- See ALL customers.
- Catalog view and search by category.
- Stock availability view (real-time)
- Place orders (enter manually or use a barcode scanner)
- Track orders and shipments. (real-time)
- View order history.
- View accounts receivable balance. (real-time)
- View invoices.
- View invoice history.
- Pay Invoices using ACH or Card.
- View payment history.
- View and accept Quotes.
- Configure customer user permissions e.g. order approvals.
- Register as a new customer.
(1) Customers and Contacts are not visible to Customers.
(2) Pay Invoices, Balance, and Users are not visible to Reps.
Function Tab | Description |
|---|---|
Customers (1) | A searchable and selectable list of Customers owned by the logged in Sales Rep. The row displays the respective Customer balance. |
Contacts (1) | A searchable and selectable list of Customer contacts owned by the logged in Sales Rep. |
‘Products’ | Search and review product availability and detail including pricing adjusted as per the price lists (See Price Lists) assigned to customers. |
‘Shopping Basket’ | Items added to a Sales Order are displayed here. Users can select from Billing and Shipping addresses held on record for the Customer. Users can add or modify billing and shipping addresses. Users can enter their Purchase Order number in the ‘Customer ref field’. |
‘Quotes’ | List of searchable and sortable Quotes. Users can drill down, review and print Quotes. |
‘Orders’ | List of searchable and sortable Orders. Users can drill down, review and print Orders. |
‘Shipments’ | List of searchable and sortable Shipments. Users can drill down, review and print Shipments. |
‘Invoices’ | List of searchable and sortable Invoices. Users can drill down, review and print Invoices. |
‘Pay Invoices’ (2) | Users can find, select and make full or partial payments for Invoices using ACH or Card. See ‘TAP Configuration.’ for details on Payment processing. |
‘Balance’ (2) | A List of all Accounts Receivable transactions for the Customer. |
‘Payments’ | A List of Payments and their respective status. |
‘Users’ (2) | A List of Users. Users with the appropriate permissions can add users here. |
The 'Search' function is permanently displayed in the top right-hand corner of the TAP user interface.
An additional Category filter that works in conjunction with the Search function can be enabled on the Product List, Grid, and Detail pages. See here to configure.
This filter tool has two actions:
Use this control to specify if any or all of the categories selected filter the Search.
This dropdown displays a list of categories.
Click on a category to select and add it to the field so it becomes an active filter on the search results.
Login as Master Administrator and goto Setup>Shopping Carts>New Trade Acceleration Portal.
Enter up to 10 characters to name the TAP and Save.
The following 'Portal' settings are being deprecated and don't affect the TAP:
Customer>Configure>Customer Portal (both settings)
Customer>Profile>Customer Portal>Enable Portal Shopping Cart
Logo image size? Begin with an image 600 pixels wide and as tall as you need to preserve the aspect ratio. Change the image size so as it works on a mobile as well as a desktop device.
Go to the TAP Configuration page. This is accessible by Master Administrators from the Gear icon on the TAP window footer or Login page.
Scroll down to 'Home Page'.
Click 'Configure' on the index.html row.
Click 'Select Image'.
The File Manager will be displayed.
To upload the logo image, click on the 'Upload' action. 
Locate and upload your logo image (click 'Start Upload').
Click 'Return to Files List'
Click on the filename you just uploaded.
Click 'Save' (the system will not confirm you've saved the setting).
Click 'View Cart'.
The TAP user login page will be displayed.
Check the size of the logo.
If necessary, resize the image to upload, and repeat the above steps.
Setup>Shopping Carts>
Open the TAP you want to copy
Action>Create Copy
Enter up to 10 characters to name the TAP and Save.
You have to be logged in to Salesorder.com (the app) as Master Admin to access this page. The Configuration page is accessible via the Gear icon which will appear:
- To the right of the password field on the TAP login page.
- When you are logged into the TAP In the bottom left-hand corner of each page in the TAP.
From the configuration page, you can customize elements of the user experience (UX).
Basic Configuration
Settings>Basic>Configure
Setting | What it does |
|---|---|
Cart Access | Specify or disable Trading partner access. |
Ordering | Enable the Shopping Basket, allow order editing and cancellation, Display price and tax, and configure trading partner order types to be orders and/or quotes. |
Products | Configure Item type visibility, and site stock visibility, include/exclude products displayed by classes, and dynamically reduce displayed stock levels by quantities on TAP orders. |
Default List Sizes | Configure rows to display. |
Product View | Choose List or Grid. |
Settings>Worker>Configure
If you set Customer/Order access permissions you are allowing independent reps to see all of your customers and orders. When these two boxes are unchecked, independent sales reps can only see the customers they own.
Setting | What it does |
|---|---|
Stock Level Visibility | Show stock visibility. |
Customer/Contact Permissions | Allow editing and creation. |
Customer/Order access | View all customers and orders regardless of ownership. |
Ordering | Edit Quotes | Create pending orders from quotes. |
Unused Payments and Balance | Disable the display of the customer's accounts receivable balance. |
Worker Sidebar Actions | Display actions and views for the worker. |
Settings>Customer>Configure
Setting | What it does |
|---|---|
Registration | Allow customers to register. Contact [email protected] to setup. |
Taking Payments | Enable ACH and Card Payments. |
Stock Level Visibility | Show stock visibility. |
Ordering | Allow Quotes to be converted to Pending Sales Orders. |
Unused Payments and Balance | Disable the display of the customer's accounts receivable balance. |
Customer Sidebar Actions | Display actions and views for the worker. |
Use this placeholder.
Company strapline adds a string of bolded text to the Login page.
Company login page image - upload an image.
Company logo - upload an image to be displayed in the top LH corner of pages within the TAP.
For example, add a logo to the TAP login page.
There is a checkbox to enable the Category filter tool to display on these pages:
- product_list.html
- product_grid.html
- product_detail.html
You can Edit or substitute HTML and Configure Column views.
The system displays a check mark against pages that have been customized.
You can reset to fall back to the standard page design.
Templates:
You can add new pages here.
The TAP File manager enables users to upload and store the following file types:
- Images (jpg, png, etc.)
- Videos (mp4, mov, etc.)
- .txt
- .log
- .html
- .htm
- .xml
- .js
- .css
Users can create folders to organize files.
Setup>Shopping Carts>Your TAP>Embed/Share
Use the embed in a web page code or link to deploy or share your TAP.
If you're stuck, tell your web designer you need help 'embedding an iFrame', or email [email protected].
There is an option to present TAP users with a popup modal* login window.
To embed this, just before the body tag close </body> put the following code:
<script id="_tap" account="424XXX" cart="My Cart" src="http://login.salesorder.com/salesorder/socart/login/login.js"></script>
Where 424XXX and MyCart are the account number and TAP cart name respectively.
Create a login href link like this
<a class = "_tap" >Login</a>
Note the link can have extra classes as required.
*A modal box or lightbox displays in front of and deactivates all other page content. To return to the main content, the user must engage with the modal and complete an action or close the box.
Customers can add users: Grant a customer access to your TAP, and they can log in and grant access including permissions to their coworkers.
Customer>Profile>Customer Portal>
Enable the Login, add the credentials.
When you click Save the Customer the system will send an email to the main contact with the credentials embedded in this email template:
Setup>Email Templates>Customer login details reminder
Create the Worker
Set the Worker Type to Sales Rep
Worker>Login Details>
Enable Login
Set Username and Password
Set Role to Portal Only
Save.
Go to the TAP Configuration Page. This is accessible by Master Administrators from the Gear icon on the TAP window footer or Login page.
Go to Customers settings
Make sure the sidebar action Users is checked.
We're here to help: [email protected].
Last modified 6mo ago