Customer Notification on Shipment Tracking

This configuration ensures that customers receive an automated email notification when a shipment tracking number is populated and the order is marked as "Shipped" in Shopify. The email is sent directly by Shopify, not by the Salesorder server.

⚠️ Important Note from Development:

Notifications are sent by Shopify, not Salesorder. When a fulfillment is created in Shopify, it has an option to notify the customer. In earlier implementations, this setting was disabled by default. It is now configurable—if enabled, the notification will be triggered from Shopify once fulfillment is created.

Configuration Steps

To enable email notifications for shipped orders, ensure the correct settings are applied in both Shopify and Salesorder.

In Shopify

1. Go to the Shopify Admin.

2. Confirm that both of the following checkboxes are enabled:

• ✅ Notify Customer on Shipment Creation in Cart

• ✅ Update Shipments in Cart

Note: The notification feature will not work unless both checkboxes are selected.

In Salesorder

1. Go to Config > Shopping Carts > Select the Magnifying Glass Icon > Scroll to 'To Cart'

2. Ensure the following options are enabled:

• ✅ Update Shipments in Cart

• ✅ Notify Customer on Shipment creation in Cart

Verify that these settings are saved and active before proceeding with order processing.

Shipment Process

Once configuration is complete, follow your standard shipment flow:

1. Import the Sales Order (SO) from Shopify.

2. Allocate the Sales Order.

3. Create the Shipment.

4. Pick the Items.

5. Pack the Shipment.

6. Mark as "Shipped"

Upon marking the shipment as Shipped, and if the above settings are enabled, Shopify will automatically send an email notification to the customer using the email address linked to their order